$150.00
The product is sold in agar gel, which contains clear and activated charcoal, and is ready to thrive in its new surroundings.
Agree to Terms and Conditions
The customer is responsible for ensuring proper acclimation of the plantlets. If you have any questions about the process, we are willing to help. However, Newyear Garden Lab is not responsible if any plantlets fail to survive. By purchasing this product, you agree to these terms.
Please read the terms and conditions below before purchasing the product:
1. Review the plant tissue culture nursery guidelines attached to our listings and research the nursery stage of tissue culture plants thoroughly.
2. Ensure you have the necessary planting medium and materials prepared for successful growth before purchasing.
3. Carefully read our policy before placing your order.
4. Please be aware that the plant may not survive under certain conditions.
The shop will select a plantlet for you and send you a picture plantlet 1 to 2 days before delivery for you to confirm. However, if you'd like to select the plantlet, please feel free to send us a message to make that request.
Thank you for your understanding.
4-10 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
Please ensure you understand this information before placing your order.
PRODUCT WARRANTY CLAIM CONDITIONS
1. Product Guarantee
- We provide a guarantee covering any damage that may occur during transportation, including protection against breakage, agar gel soil spillage, and other potential impairments that may arise in transit.
In case of fungus or bacteria appearing on the plantlet, please be assured that they can still grow as usual.
2. Warranty Period
- The package will arrive within 14 days. In case of force majeure clauses, the plantlet can survive without light for up to 20 days. If delivery takes longer than this, we need to discuss the situation.
2.1 For products purchased on Etsy, the warranty period specified on their website: [Etsy's buyer policy] https://www.etsy.com/legal/buyers/?ref=list According to Etsy policy, refunds are available 180 days after the transaction. After this period, Etsy cannot process refunds for your order.
2.2 For purchases made on other websites or platforms, refunds can be requested within one month of the delivery date. Unfortunately, we are unable to process refund requests beyond this timeframe.
3. Evidence for Warranty (due to the product's sensitivity to transportation over long distances, please take the time to record a video)
Please make sure to take a video while unboxing the item you received. It will serve as evidence in case you need to request a refund.
4. Conditions and Exceptions
Upon receipt and planting of the plantlet, we are not responsible for any issues beyond the point of sale due to factors outside our control.
Agree to Terms and Conditions
The customer is responsible for ensuring proper acclimation of the plantlets. If you have any questions about the process, we are willing to help. However, Newyear Garden Lab is not responsible if any plantlets fail to survive. By purchasing this product, you agree to these terms.
Apr 18, 2025
Seller was very helpful and communicative from order to shipping to delivery. They were helpful and responsive whenever I had questions. The plant was in my possession within 2 weeks of ordering and it was shipped very promptly - with 5 days of ordering. It took 3 days to clear customs and transfer of couriers from dragon ship to UPS was seamless. It arrived healthy and as described. It’s acclimating currently and has started some new growth. Excellent experience from beginning to end. Looking forward to ordering from this seller again in the near future.
Mar 24, 2025
Item arrived in perfect condition
Feb 7, 2025
After having bad luck placing international orders on Etsy I was very hesitant to do so again. I eventually did when I purchased a variegated tortum from Newyeargarden. From beginning to end the entire transaction was picture perfect easy ordering, great communication, and healthy plantlet. Do not hesitate to do business with Newyeargarden.