🌿 Welcome to Newyear Garden! 🌿
Thank you for visiting our store, where we celebrate the beauty of nature through our carefully cultivated tissue culture plants!
Each plantlet is nurtured with love and expertise, ensuring you receive healthy and vibrant additions to your green space.
Our goal is to provide you with unique plant varieties that will thrive in your home.
Don't hesitate to reach out if you have any questions or need assistance.
Happy planting!
🌍 Shipping Support for Buyers in the USA, Canada, UK, Europe, South Africa, Singapore, Russia, and Japan!
We proudly offer a FREE Phytosanitary Certificate with every purchase for these locations. For other regions around the world, please feel free to reach out via message for more information.
📦 Product Information:
All products are shipped directly from Bangkok, Thailand, and are ready for delivery now!
Shipping is handled by Dragon Courier (UPS), DPD, and Carco to ensure timely and safe delivery.
💬 Direct Message for Pricing! If you're interested in wholesale options or have any inquiries, don't hesitate to contact me.
- Lists of Shipping and Logistics -
1. USA (United States of America) 🇺🇸
Shipping cost starts at $45
Shipping Service Agent: Dragon Courier
🛠️ Shipping Process: Once customs clearance is complete, your package will be handed over to UPS for delivery to your specified address.
The shipping cost covers import taxes and customs fees.
📋 Important Remarks:
- If you order more than 12 plants, a permit will be required.
- For orders from Hawaii and Alaska, the price will be added 50%
- Orders are delivered only on Friday (place the order at least 5 days in advance)
- Delivery time: 5-7 days
- The delivery address must not be BOX-MAIL.
- All orders will be packed using cold chain packaging.
2. CANADA 🇨🇦
Shipping cost starts at $55
Shipping Service Agent: Dragon Courier
🛠️ Shipping Process: Once customs clearance is complete, your package will be handed over to UPS for delivery to your specified address. Then, the agent responsible for the Phytosanitary Certificate (PC) will serve as the importer's representative.
The shipping cost covers import taxes and customs fees.
📋 Important Remarks:
- No permit required
- Orders are delivered only on Thursday (place the order at least 5 days in advance)
- Delivery time: 12-18 days
- The delivery address must not be BOX-MAIL.
- All orders will be packed using cold chain packaging.
3. JAPAN 🇯🇵
The shipping cost starts at $50
Transportation Service: EMS Thailand Post
The shipping cost covers import taxes and customs fees.
📋 Important Remarks:
- Plants will be examined for diseases for 3-5 days
- Delivered directly to your home
- Orders are delivered on only Friday (place the order at least 7 days in advance)
- Standard Delivery: 5-10 days
- The delivery address must not be BOX-MAIL.
- All orders will be packed using cold chain packaging.
🌏 Shipping to Other Countries:
- Don't hesitate to get in touch with us for more information.
Please ensure you understand this information before placing your order.
PRODUCT WARRANTY CLAIM CONDITIONS
1. Product Guarantee
- We provide a guarantee covering any damage that may occur during transportation, including protection against breakage, agar gel soil spillage, and other potential impairments that may arise in transit.In case of fungus or bacteria appearing on the plantlet, please be assured that they can still grow as usual.
2. Warranty Period
- The package will arrive within 14 days. In case of force majeure clauses, the plantlet can survive without light for up to 20 days. If delivery takes longer than this, we need to discuss the situation.
2.1 For products purchased on Etsy, the warranty period specified on their website: [Etsy's buyer policy]
https://www.etsy.com/legal/buyers/?ref=list According to Etsy policy, refunds are available 180 days after the transaction. After this period, Etsy cannot process refunds for your order.
2.2 For purchases made on other websites or platforms, refunds can be requested within one month of the delivery date. Unfortunately, we are only able to process refund requests within this timeframe.
3. Evidence for Warranty (due to the product's sensitivity to transportation over long distances, please take the time to record a video)
- Please take a video while unboxing the item you received. It will serve as evidence in case you need to request a refund.
4. Conditions and Exceptions
- Upon receipt and planting of the plantlet, we are not responsible for any issues beyond the point of sale due to factors outside our control.- We cannot guarantee the variegated plantlets due to uncontrolled external factors. However, we assure you that the plantlets you have received from us are certainly variegated.